Refund policy

Thank you for shopping with Chezhian LLC. We want you to feel confident and satisfied with your purchase. Please read our refund and return policy carefully.

1. Return Eligibility

We accept returns if:

  • The item is unused, unworn, and in original packaging

  • The request is made within 3 days of delivery

  • You provide proof of purchase (order number or email)

Non-returnable items include:

  • Beauty, skincare, or hygiene products

  • Intimate or sanitary products

  • Custom or personalized items

  • Gift cards

  • Items marked as “Final Sale”

2. Return Process

To request a return:

  1. Contact us at chezhianstore@gmail.com with your order number.

  2. Wait for return approval and instructions.

  3. Ship the product back to the address we provide.

Important:
Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

3. Exchanges

We offer exchanges only if the item:

  • Is defective

  • Arrived damaged

  • Has a size or variation issue (if applicable)

Contact us within 48 hours of receiving the product for assistance.

4. Refunds

Once your return is received and inspected:

  • We will notify you via email

  • Approved refunds will be processed to your original payment method

Refund processing time: 5–10 business days
(Your bank may take additional time to post the refund.)

5. Late or Missing Refunds

If you haven’t received your refund:

  • Check with your bank or credit card provider

  • Wait 3–5 additional business days

  • Then contact us at chezhianstore@gmail.com

6. Damaged or Defective Items

If your product arrives damaged or incomplete:

  1. Take clear photos of the product and packaging

  2. Please email them to chezhianstore@gmail.com within 48 hours

  3. We will provide a replacement or refund

7. Order Cancellations

Orders can only be canceled before they are shipped.
Once an order is shipped, it cannot be canceled.

8. Wrong Address

We are not responsible for:

  • Orders shipped to an incorrect address entered by the customer

  • Lost packages due to wrong address information

Please ensure your shipping details are correct before checking out.

9. Non-Refundable Situations

Refunds will not be issued if:

  • The product has been used or damaged by the customer

  • The return request was made after 3 days

  • Item is missing accessories or original packaging