Shipping policy

Thank you for shopping with Chezhian LLC.  Below is our detailed Shipping Policy that explains how we process and deliver orders.

1. Order Processing Time

  • All orders are processed within 1–3 business days.

  • Orders placed on weekends or holidays will be processed the next business day.

  • You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Times

Delivery time varies depending on your location and the product you purchased.

Estimated Delivery Time

  • Domestic Orders: 3–10 business days

  • International Orders: 7–20 business days

Please note that shipping times may vary due to customs delays, weather, or courier-related issues.

3. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Your delivery location

  • Product weight and size

  • Shipping method

We occasionally offer free shipping promotions. These will be displayed on our website as soon as they are available.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.
If tracking does not update immediately, please allow 24–48 hours.

5. Incorrect Addresses

Please ensure your shipping address is correct.
Chezhian is not responsible for:

  • Orders shipped to an incorrect address

  • Lost packages due to incorrect information entered by the customer

If you entered the wrong address, contact us immediately at:
📧 chezhianstore@gmail.com

6. Delayed or Lost Packages

While we aim to deliver all orders on time, delays may occur due to:

  • Customs processing

  • Courier delays

  • Weather or peak seasons

Chezhian is not responsible for delays once the package has been handed to the shipping carrier.
If your package is delayed or lost, contact us,  and we will assist you in communicating with the courier.

7. Customs, Duties & Taxes (International Orders)

Your order may be subject to import duties, customs fees, or taxes.
These charges are not included in our prices and are the customer’s responsibility.

8. Damaged Packages

If your order arrives damaged:

  1. Take clear photos of the product and packaging.

  2. Contact us within 48 hours with the images.

  3. Email: chezhianstore@gmail.com

We will assist you with a replacement or refund depending on the situation.

9. Order Not Received

If your tracking shows “delivered” but you haven’t received your order:

  • Check with neighbors or building management

  • Verify the shipping address

  • Contact your local post office or courier

If the issue remains unresolved,  please email us at chezhianstore@gmail.com, and we will be happy to assist further.